We place a large variety of different styles in every product and the jewelry pictured represents just a few of the beautiful styles that you could unveil. A candle or bath bomb with a specific style of jewelry will indicate this in its description.

Please attach a side-by-side photo of the jewelry.

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For change order requests, please indicate the item to be changed and preferred item and/or size.

For address change, please include the correct address.

We sincerely apologize for the inconvenience caused by the incomplete order you received. To better assist you, please share a photo of the shipping label sticker on the box and include snapshots of all the items you received. Additionally, kindly let us know which items are unfortunately missing. Please keep in mind that order discrepancies must be reported within 30 days from the date of delivery.

Please attach a photo or two of the issue (required)

We sincerely apologize for the inconvenience caused by the incorrect order you received. To better assist you, please share a photo of the shipping label sticker on the box and include snapshots of all the items you received. Please keep in mind that order discrepancies must be reported within 30 days from the date of delivery.

Please attach a photo or two of the issue (required)

As a cost-saving measure that we pass on directly to our customers, we use a third party courier service to transport your package to your local Canada Post distribution centre. Actual movement of the parcel begins when your parcel is dropped off at the local postal outlet. Once it arrives, your tracking number will go live and you can monitor its progress as it makes its way to you. This can take around 3-5 days depending on your location, but rest assured your order is on its way! Here’s a handy guide with estimates below:

Still Need Help?

Use this handy guide to determine what size suits you best!

Still Need Help?

We know how sad it is to see a favourite product sell out or be retired, and we’re SO sorry for your disappointment - but don’t worry! If your favourite candle or bath bomb isn’t on our site, please let us know! Your opinion matters to us, and we would be happy to receive personal feedback from our Charmed Aroma fans. Just contact our team and we’d happy to check or help you find the next best thing!

We currently do not offer wholesale distribution or representative programs. Although we haven’t completely shut down this idea, we have no plans in the foreseeable future to service wholesale clients. As soon as this changes, we’ll provide updates on our website and newsletter!

Feel free to reach us at +1 (877) 808-9695. In case our lines are busy, kindly leave a voicemail, and we'll respond within 24 hours.

Alternatively, you can also contact us via email at info@charmedaroma.com, or fill out the form below. We appreciate your patience and look forward to assisting you.

You’ve got questions, and we have tons of answers! Ask about anything you don’t see on our contact page, as we can help! Don’t be shy - we promise we’re really nice! Additionally, you can also give us a call at +1 (877) 808-9695. We're available Monday-Friday from 9am - 5pm EST